Privacy Policy
1. Introduction
This privacy policy sets out how Abwel Global Limited uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. The Data We Collect
We may collect the following information:
- Identity Data: Name, title, and date of birth.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Financial Data: Payment card details (processed via secure third-party providers).
- Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
- Technical Data: IP address, login data, browser type and version, time zone setting, and location.
3. How We Use Your Data
We require this information to understand your needs and provide you with a better service, specifically for:
- Contractual Necessity: Processing your order and managing delivery.
- Legal Obligation: Maintaining records for tax and VAT purposes.
- Legitimate Interests: Improving our products and services.
- Consent: Sending promotional emails about new products or special offers (you may opt-out at any time).
4. Data Sharing and Disclosure
We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We share data with essential service providers, including:
- Delivery couriers (e.g., Royal Mail, DPD).
- Payment processors (e.g., Stripe, PayPal).
- IT and administration service providers.
5. International Transfers
If we transfer your data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- The country has been deemed to provide an adequate level of protection for personal data.
- Specific contracts approved for use in the UK (Standard Contractual Clauses).
6. Your Legal Rights (UK GDPR)
- Request access to your personal data (Subject Access Request).
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data (“Right to be forgotten”).
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your data.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers.
8. Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
9. Cookies
Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
10. Contact Us and Complaints
If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer at:
- Email: info@abwelglobal.com
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).